ISO20000 Internal auditor training

First, curriculum background
IT service management system (ITSMS) based on the ISO/IEC 20000 series of standards, is to provide the direction of IT services provide customers with acceptable quality level of service system requirements. ITSMS completely absorbed the ITIL & reg; (Information Technology Infrastructure Library) best practices and provides IT services and it services, design, relationship management, incident and problem management, configuration management, etc. typical process quality requirements, is to confirm or improve it service supplier quality ability effectively.
This standard will make it service provider to the service quality management ability evaluation, to measure the level of its service quality, performance evaluation, reduce the operational risk, to meet the contract and customer demand for it services, improve service quality and delivery of best value. ISO/IEC 20000 series as the only international standard in the field of IT service management, IT service management system (ITSMS) provides a valuable framework for enterprises.
Two, curriculum objectives
Deepen understanding of the ISO/IEC 20000 standard requirements, the significance of the organization.
Three, the training object
1, IT service management system in charge of the leadership, the system of the commissioner;
2, system related consultants, auditors;
3, the IT service management system is interested in the relevant personnel.
Four, course content
1, 20000-1:2005 ISO/IEC standard;
2, certification and accreditation related knowledge;
3, information technology service management system audit introduction, audit techniques and audit process.
Training time: 2016 (a month, a total of three days, Friday to Sunday, the specific time, please call or mail)
Training fee: RMB 1300 yuan / person (including training fee, certificate fee and material fee, lunch fee, etc.).
Training location: Shanghai, Qingdao, Chongqing, Wuhan, Guangzhou, Beijing, Zhengzhou, Hangzhou,, Changsha and other major cities have. Specific telephone consultation.
Registration Advisory customer service phone 400-613-8218