ISO20000 information technology service management system certification

ISO20000 is the world's first in the field of information technology service management (IT service management) is the international standard, ISO20000 information technology service management system standard represents the principle widely recognized evaluation of IT service management processes. The standard defines a comprehensive, closely related service management process.
ISO 20000 is the organization's IT service management standards, the purpose is to provide the establishment, implementation, operation, monitoring, evaluation, maintenance and improvement of IT service management system (ITSM) model. The establishment of IT service management system (ITSM) has become a variety of organizations, especially financial institutions, telecommunications, high-tech industries and other important mechanisms for the management of operational risk. ISO 20000 let IT managers have a reference framework for the management of IT services, improve the level of IT management can also be demonstrated by the way of certification.
For organizations that have successfully implemented ITIL based management methods, the need for a more standardized mature IT service quality management system to ensure that management is in line with international standards. ISO 20000 certification will meet the strategic needs of its further development, while the continuous improvement mechanism ISO 20000 to ensure that the management process has a stronger vitality.
Certification implementation benefits
To get the industry generally recognized international certification ISO20000 certification;
On the service quality and service commitment and business and suppliers to reach a consensus, the establishment and business and suppliers of a unified communication platform to achieve the relevant stakeholders are satisfied with the IT service management objectives;
Improve the availability, reliability and security of IT services, to provide high quality services for business users;
Continuously optimize the service process, improve service level, improve service satisfaction;
Improve the project's performance and ensure delivery on schedule;
To improve the rate of return on the organization / enterprise IT investment, and to improve the overall competitiveness of the organization / enterprise;
Set up a set of effective and continuous improvement mechanism and internal control mechanism of IT department;
Clear IT management costs and organizational / business strategy and IT strategic objectives of the combined point, improve the existing IT service structure and resource allocation, so that the use of the IT resources in line with the company's business strategy and IT strategic objectives;
Through the establishment of optimization, transparent management processes and responsibilities of the definition, monitoring management processes, performance evaluation; reduce the management costs and risks of IT operations;
Easy integration of service management processes and other management systems, such as: information security management system, quality management system ISO9000, etc.; ISMS
Integrate the existing management system and business process, standardize the service level of IT department, standardize the work flow, and reduce the risk caused by personnel changes;
Improve the professional quality of the staff of the IT department, improve the service ability and work efficiency of the staff;
Enhance the overall operation of the IT department and the ability to communicate among departments.